In this week's episode I share with you one of our viewers experience trying the peanut butter, eggs, and peas casserole I challenged you guys to try at home. I’m going to discuss what to say on your postcards and other print marketing to make sure you get the best response, I’ve got a killer resource that helps save you time by never having to be on hold with the phone company or cable company or any company ever again, and I’m going to talk about the importance of role playing, and why you should be using it to train your staff